The San Franciscan Roaster Company is much more than a simple coffee roaster manufacturer. We consider ourselves a family. When you purchase a roaster from us, you become a part of our ever-growing family! For this reason, if you ever face any issues with your roaster, we will gladly provide as much support as possible. In fact, all of our roasters come with a 1-year limited warranty in order to provide our clients with total peace of mind. Since all of our coffee roasters are built by hand with American-made parts right here in the United States, finding spare parts is a walk in the park. In addition to the 1-year limited warranty, we also provide lifetime support through phone or email. Simply reach out to us and we’ll get to the bottom of the issue at hand.
At the San Franciscan Roasting Company, we pride ourselves on having the best customer service in the coffee roasting industry. For issues or concerns, please fill out the form below. Once we have reviewed your issue, a member of our support team will call you to help resolve any problems. The coffee roaster is intrinsic to any coffee shop or cafe. Although San Franciscan roasters are built to last a lifetime, we understand that issues may still crop up. It is our goal to provide our clients with the best customer service in the industry. Contact us or fill out the form below and we’ll provide the necessary assistance. Your roaster will be up and running in no time!