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Frequently Asked Questions

Why should I buy a San Franciscan roaster instead of another brand?

San Franciscan roasters offer a variety of benefits that competitors' machines cannot including:

  • Coffee Quality - San Franciscan roasters are built to bring out the finest nuances in each individual coffee. Our machines give roast-masters the ability to fine-tune their coffees by having the greatest versatility in conductive, convective heat applications.
  • Reliability - Our roasters are built to last using the highest-quality, American-made parts. Our bearings, gauges, and steel are the optimal grade and thickness for heat transfer and longevity of the machine.
  • Easy Maintenance - SF roasters are designed for ease of maintenance, and parts are readily available both in the US and internationally. A clean roaster ensures ideal capabilities, so we manufacture our machines to make cleaning less of an obstacle.
  • Incomparable Service - Our company has the best service in the business. From manufacturing through the lifetime of the machine itself, we are available to troubleshoot and answer any questions you may have.
  • Aesthetic - San Franciscan roasters are built with a classic look that makes our roasters the centerpiece of any coffee house or roastery.

Do you use single or double-wall drums?

We intentionally design our roasters with a single-wall drum with calculated drum wall thickness. This provides direct heat to optimize versatility in terms of conductive and convective heat transfer while roasting. We believe the single wall drums offer a greater versatility than stainless steel, cast iron, or double wall drums.

Can I customize my roaster?

Standard SF roasters come in 'cast-iron black'. We will powder-coat roasters with any single-coat application, and multi-coat applications are available at an additional cost. Plates and fillings come standard in a solid-brass finish, although nickel and painted options are available. Personalized metal logos can be added as well. For more information, please see our personalization page.

Are San Franciscan roasters covered by warranty?

Each San Franciscan roaster is covered by a one-year limited warranty. Additionally, all of our roasters come with guaranteed personal support for the life of the roaster. While it is rare that SFR machines have problems, we are always here to troubleshoot and answer questions!

Does the San Franciscan Roaster Company provide training?

Training is provided for free with the purchase of each roaster. Our training is available at our factory in Carson City, Nevada.