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Frequently Asked Questions

Knowledge is intrinsic to success in any field. This is particularly relevant in the specialty roasting community. The San Franciscan Roaster Company continuously strives to answer the questions and concerns of our clients in a swift, easy-to-understand manner. We’re aware of the many hurdles and pitfalls coffee roasters face because we’ve gone through them ourselves! Throughout our time in the industry, we’ve heard our fair share of questions, from beginners and experts alike. The following are answers to a few of the most frequent questions we receive. By arming yourself with the right information, you’ll be able to proceed with your coffee roasting journey accordingly!

Why should I buy a roaster from the San Franciscan Roaster Company instead of a roaster from another brand?

Machines from the San Franciscan Roaster Company offer a variety of benefits that competitors' machines cannot, including:

  • Coffee Quality: San Franciscan roasters are built to bring out the finest nuances in each individual coffee. Our machines give roastmasters the ability to fine-tune their coffees by having the greatest versatility in both conductive and convective heat applications.
  • American-Made: Every San Franciscan roaster is built by hand in our factory in Carson City, Nevada. We only use American-made parts in all of our roasters.
  • Unbridled Reliability: By using the highest quality, American-made parts, we guarantee that our roasters will last a lifetime. Our bearings, gauges, and steel are the optimal grade and thickness for heat transfer and longevity of the machine.
  • Easy Maintenance: San Franciscan roasters are designed for ease of maintenance. Parts are readily available both in the US and internationally. Many components that make up our roasters are removable in order to make the cleaning process as easy as possible. A clean roaster ensures ideal capabilities, so we manufacture our machines to make cleaning less of an obstacle.
  • Incomparable Service: Our company has the best service in the business. From the manufacturing process through the lifetime of the machine itself, we are available to troubleshoot and answer any questions you may have. In fact, you can visit our factory in Carson City, Nevada to learn how to use your San Franciscan Roaster to its fullest potential!
  • Aesthetic Beauty: Not only are San Franciscan roasters robust and resilient, they’re also designed and built with a classic look, making our roasters the perfect centerpiece of any coffee house or roastery.

Do you use single- or double-wall drums?

We intentionally design our roasters with a single-wall drum with calculated drum wall thickness. This provides direct heat to optimize versatility in terms of conductive and convective heat transfer while roasting. We believe the single-wall drums offer a greater versatility than stainless steel, cast-iron, or double-wall drums.

Can I customize my roaster?

Although standard San Franciscan roasters come in “cast-iron black,” we will powder-coat roasters with any single-coat application. Multi-coat applications are available at an additional cost. Plates and fillings come standard in a solid-brass finish, although nickel and painted options are available.

Are San Franciscan roasters covered by warranty?

Each San Franciscan roaster is covered by a one-year limited warranty. Additionally, all of our roasters come with guaranteed personal support for the roaster’s entire lifetime. While it is rare for our machines to face problems, our team is always available to troubleshoot and answer questions. Simply call or email us and a member of our support team will provide the necessary assistance in a quick, succinct manner.

Does the San Franciscan Roaster Company provide training?

Training is provided for free with the purchase of each roaster. Our training is available at our factory in Carson City, Nevada. Since our roasters are manual, coffee professionals may require a bit of assistance when it comes to properly using the machine. We have also teamed up with Bald Guy Brewing to create the Coffee Roasting Institute, based in Boone, North Carolina. This is a paid, official SCA-certified premier training campus where you’ll be able to learn from certified roaster instructors. There’s always something new to learn when it comes to coffee roasting. The San Franciscan Roaster Company strives to impart as much knowledge as possible to our clients. We are much more than a coffee roaster manufacturer. We’re here to help the community thrive!

Does the San Franciscan Roaster Company offer financing?

We offer financing options for individuals who have good credit and/or have been in the coffee industry for at least two years. Our partner offers competitive interest rates. Simply fill out our financing form and a financing professional will reach out to you promptly.

What are the available size options?

We offer five different coffee roaster sizes: the SF-1, SF-6, SF-10, SF-25, and SF-75. Our equipment specialists can help determine the right size for your business. The SF-1 roasts 1 lb of green coffee, the SF-6 roasts 6 lbs, and so on. The SF-25 and SF-75 come standard with afterburners that comply with air quality control mandates.

Does the San Franciscan Roaster Company offer worldwide distribution?

Yes. The San Franciscan Roaster Company is proud to be a global company. We ship our products all around the world.

The San Franciscan Roaster Company is Here to Help

We hope this page has answered your questions! If not, don’t worry. Simply contact us and we’ll provide the answers you’re looking for. We strive to offer the best customer care in the specialty coffee industry. Whether you have a small concern or you’re facing a bigger issue, we’re ready to help.